We are proud of our customer satisfaction scores and our client retention. We carry out over 100 surveys per annum and hold many face-to-face meetings with our clients. We use the information gleaned to continuously improve our offer and delivery.
- 100% of customers surveyed said they would recommend us
- 100% of customers surveyed said they would use us again
- Average feedback score for 2017 was 97%
Recently we embarked on an innovative improvement programme with a blue-chip company who operate a procedure for measuring supplier performance. This was a very successful collaboration and our scores went from good to excellent, in some cases an improvement in excess of 20% was achieved.